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Care Credit complaints

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2995 Red Hill Avenue Suite 100
Costa Mesa, CA 92626 | Get Directions

(866) 893-7864

http://www.carecredit.com

Monday - Friday 8:00am - 12:00 midnight (EST)
Saturday 10:00am - 6:30pm (EST)

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Total Amount in Dispute:
$24,503.00

Total Amount Settled:
$0.00

Complaint Experience

20%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Care Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
8	Unanswered

10 complaints against Care Credit

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5/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/8/2024

I have consistently made on time payments for more than the minimum due and have recently been ran through the mud by this company. In December I was told I didn't have to make a January payment because I had been paying ahead which according to a manager Caroline and representative Judy Herron is not a thing. So now I'm being told I need to make a double payment and being charged a late fee. The manager Caroline attempted to gaslight me about my conversation in December saying I was wrong yet I could double check what I was saying via my statements. Then was told I could not see record of the conversation to prove I was correct. I have been in healthcare for over a decade and will NOT be encouraging any more of my patients to go through this company. So disappointing. I hope their staff is retrained and I will be sure to let others know of the poor treatment you allow of their consumers! Resolution Sought Take accountability and retrain their staff.

Company Response

4/26/2024

We have searched our records in an attempt to locate a CareCredit account for Jenna. Based on the information provided to us, we have been unsuccessful in locating an account. Our office is sincerely interested in resolving any concerns Jenna may have. At this time we respectfully request some additional information such as their home address kids telephone number, social security number, and or the account number, located at the top of the monthly billing statement. We will reopen her inquiry once we have received further information. We are unable to process this request. For security reasons we cannot release information for documentation regarding our customers account without sign authorization from the customer allowing us to do so Please provide the sign authorization of release to Synchrony Bank PO Box 166011 Altamonte Springs FL 32716-6011. Thank you for the opportunity to respond to your concerns. If Jenna has additional questions regarding the matter contact me, Isaiah Derricks, at 800 419 5010 extension 4167044. I welcome the opportunity to answer questions and meet her account needs.

1/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $352.00 Amount Settled: $0.00

Customer Complaint

1/3/2024

I was charged $352 in interest charges that I was never notified about for a term coming to an end. Very shady business practices. Resolution Sought I want the amount fully refunded

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