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Care Credit complaints

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2995 Red Hill Avenue Suite 100
Costa Mesa, CA 92626 | Get Directions

(866) 893-7864

http://www.carecredit.com

Monday - Friday 8:00am - 12:00 midnight (EST)
Saturday 10:00am - 6:30pm (EST)

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Total Amount in Dispute:
$20,377.00

Total Amount Settled:
$0.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

10 complaints against Care Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
6	Unanswered

10 complaints against Care Credit

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4/23/2026

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

3/30/2026

2024 money was borrowed from Care Credit to help my dog who was poisoned he was taken to guardian animal Hospital. I borrowed $4200 from Care credit. They did nothing to help my dog and he had to be put down. I have been fighting this dispute for almost 3 years. Resolution Sought This is hurting my credit, and it needs to be removed on credit report .I've been disputing this. I have even submitted documents from a court stating my dog was poisoned.

4/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $3,300.00 Amount Settled: $0.00

Customer Complaint

3/24/2025

They charge 30 interest and u can get zero for so many months but they will not tell you how much you have to charge to get the zero percent. They want u to do the procedure then possibly not be able to pay the bill bc they want to charge 30 interest. They are setting people up for failure. They should be able to say 500 for 6 mo or 2000 for 12 mo or 3000 for 18 months interest free since they are advertising that, however they will not tell you how much for how long and what the interest will be. So I charge 3300 for procedure and then they want to charge 30 interest is too big of a risk not knowing and setting people up for failure. I could not afford that then what do I do. Resolution Sought if they're gonna advertise interest free then they should be able to tell people how much they need to charge in order to reach that interest free for that extended period of time whether it's six months 12 months or 18 months they should be able to tell you that. I understand they probably should be a minimum for each amount of time, but they've already established my credit , if I wasn't a good customer, I wouldn't have the card. This is false advertising and setting people up for failure.

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