Find a reputable business?

Complaints and Resolutions

Care Well Senior Care complaints

Read Complaints File Complaint View Full Report

22816 Malaga Way
Lake Forest, CA 92630 | Get Directions

(949) 282-8833

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Care Well Senior Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Care Well Senior Care

Sort by

6/29/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,250.00 Amount Settled: $0.00

Customer Complaint

5/20/2022

Consumer alleges your company has not issued a refund after they canceled the service. Consumer hired your company for a caregiver since November 2021. One of the care givers your company sent, gave her mother the wrong medication which could have had serious consequences. Customer no longer wanted that caregiver. The other caregiver they had was fired, therefore customer decided not to proceed with your services, instead they were going to have a family member take care of her mother. On May 9, 2022 customer informed your office she will no longer be using your services. The caregivers last day was 05/12-13/2022 and the caregiver told customer that you did not want to pay her. Therefore customer decided to give the caregiver an advanced of the $500 because she had an emergency situation. The caregiver told your company she was already paid therefore the money should be given to the customer. To date customer has not received a refund for the service, your company owed her $2250 minus the $200 for your services. Your company seems to want to keep $700 for this week however customer canceled since May 9th therefore a full refund of $2250 is due to customer if not they will proceed with legal action and also report that the caregiver that have the wrong medication to her mother. Resolution Sought Customer wants a full refund of $2250.

Company Response

6/20/2022

Company states; It was settled to her two weeks ago. Paid already and why she did not submit the report to Alliance.

Customer Rebuttal

6/29/2022

Consumer voiced, I was paid, my issue is resolved.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile