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Care.com, Inc. complaints

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1999 Bryan Street #900
Dallas, TX 75201 | Get Directions

(877) 227-3115

http://www.care.com

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Total Amount in Dispute:
$3,256.00

Total Amount Settled:
$0.00

Complaint Experience

23%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

13 complaints against Care.com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

13 complaints against Care.com, Inc.

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4/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

As far as I can tell it's impossible to cancel the subscription. Their website tells you to login to your account and click 'My Care'. When you login you are directed to the app store with no option to view the account. If you try the app, it just says you need to go to account settings on the website. They don't answer emails or phones calls. I will need to cancel my entire card to stop these charges. I am no the only one with these issues. A quick Google search will show you they make it very difficult to cancel a subscription. Resolution Sought I should be able to login to my account from the website instead of being forced into the app where I can't change my subscription. I should be able to cancel my subscription from the app or website.

3/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

This company is stealing people's money. I tried to sign up and put in all my information. Then, I found out I had to pay monthly. I put in my credit card information, they processed payment, and THEN immediately I received an email they had to close my account because I didn't meet community guidelines. I was very confused, so I started googling and found out where this was happening to multiple people. They take your money and give no explanation. The catch is, there is no customer service phone number to reach out to, no email address to reach out to, and they offer chat, but ONLY if you have an account which they disable as soon as they take your money. It's basically stealing. Also, there is no way to turn off your monthly membership without logging in (which you can't do because they disable your account). Resolution Sought Refund my money, cancel membership, and stop stealing other peoples. A business should also have ways to be contacted.

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