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Care.com, Inc. complaints

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1999 Bryan Street #900
Dallas, TX 75201 | Get Directions

(877) 227-3115

http://www.care.com

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Total Amount in Dispute:
$514.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

7 complaints against Care.com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Care.com, Inc.

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8/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

8/2/2024

Care.com is a baby sitting site. It is requiring a background check to use any settings on the site. I am no longer using the service, so I tried to cancel my subscription. However, it will not let me cancel unless I pay to get the background check. But I don't need it! I emailed them in may through the site requesting to cancel. I also made them aware that this issue is a problem. They did not cancel my subscription, and have been charging me $40 a month for the past 3 months without allowing me to cancel. They are stealing my money and trying to require me to spend more money to get out of this situation. Resolution Sought Cancel my subscription and pay me back for the months I was supposed to be canceled!

8/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $166.90 Amount Settled: $0.00

Customer Complaint

7/10/2024

I used this service free of charge, only to become a victim of elder abuse and fraud at the hands of one of providers, Aggie Brooks. In attempting to resolve this complaint, I inadvertently engaged in paid services, which I don't want and haven't used. In attempts to request a refund of these charges, I have been refused, and no acknowledgement of my complaint against Aggie Brooks has been addressed. Thank you. Resolution Sought A refund of charges and guidance in resolving issue with Aggie Brooks.

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