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CARFAX, Inc. complaints

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5860 Trinity Parkway, Suite 600
Centreville, VA 20120 | Get Directions

(703) 934-2664

http://www.carfax.com

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against CARFAX, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against CARFAX, Inc.

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6/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/11/2026

Since 4/12/24 i have 100FALSE,minor damage at the front' on my car records. I just recently found out by accident.Toyota dealership that performed a recall fix on my front bumper on3/12/24 state that this fix was misinterpreted by carfax's software or ai and posted wrongly as damage. I asked Toyota on 5/4/26 to request retraction of wrong record. On 5/5/26 service manager called me to assure me they sent a message to carfax to fix this error. Nothing was fixed. On 5/7/26 service director Edison Espinal tells me that he sent another message to carfax ( case N; 19790085) because the previous one "wasn't received by carfax" . I can't contact carfax as they don't have customer service. On their phone I could only leave a voicemail, not a chance to speak with an agent.I filled out form from their site few times and i have 3 case Ns:19757390/19757427/19757517 for each I have acknowledgment emails from carfax(5/4/26). No one contacted me or did anything to correct the record. Afterwards I tried to follow up by trying to replay to each one of the 3 emails but no results. It's absolutely vile how this company operates. They've put false damage report on my record and are still keeping it there for year and a half and when contacted for correction taking non responsive approach. As a result for having absolutely no fault I got great misrepresentation and devaluation of my car that caused me financial loses and lots of stress and trauma trying to get them to fix it.PLEASE HELP!Thanks! Resolution Sought IMMEDIATELY TO REMOVE THE FALSE DAMAGE REPORT FROM THE RECORDS !!! It'd also be nice if get an apology or some sort of compensation for my troubles they caused me but i wouldn't hold my breath for that

5/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/24/2025

Since November 2024, I have been trying to get my vehicle history cleared. It is being reported that it has been in an accident, but I have never been in an accident in this vehicle. My insurance Geico said they can provide a copy of non chargable incidents to help clear, but they still will not remove the accident from my report. This is bringing down the value of the vehicle. I just need them to remove the incorrect information from the report. My vehicle is a 2018 Corvette Sport Coup Convertible Resolution Sought Remove false incident from my carfax report

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