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CARFAX, Inc. complaints

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5860 Trinity Parkway, Suite 600
Centreville, VA 20120 | Get Directions

(703) 934-2664

http://www.carfax.com

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Total Amount in Dispute:
$101.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against CARFAX, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against CARFAX, Inc.

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5/20/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/24/2025

Since November 2024, I have been trying to get my vehicle history cleared. It is being reported that it has been in an accident, but I have never been in an accident in this vehicle. My insurance Geico said they can provide a copy of non chargable incidents to help clear, but they still will not remove the accident from my report. This is bringing down the value of the vehicle. I just need them to remove the incorrect information from the report. My vehicle is a 2018 Corvette Sport Coup Convertible Resolution Sought Remove false incident from my carfax report

2/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

1/8/2025

Carfax has a report about my 2015 Z06 that is not correct, but I've spent days and hours trying to contact them about the mistake on the Carfax report, And their website is very very difficult to get through, and I feel like they are trying to avoid helping in any way to fix the incorrect Carfax report, by making the website so incredibly difficult to get an application sent to them to fix the incorrect Carfax report Resolution Sought I would like them to either speak to me like customer service or make the website easier for someone who is not a computer scientist to make a disagreement complaint that they could acknowledge that they received the complaint and are trying to resolve the problem, ultimately the Carfax report says I was involved in an accident a year ago, not true, I've had this car a lot longer than that and never had a accident or body damage or repair to the body of the vehicle

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