Find a reputable business?

Complaints and Resolutions

CarFirst, LLC complaints

Read Complaints File Complaint View Full Report

630 South Philadelphia Blvd.
Aberdeen, MD 21001-3625 | Get Directions

(410) 272-1200

http://www.carfirstaberdeen.co...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$14,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against CarFirst, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against CarFirst, LLC

Sort by

2/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14,500.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

Summary of Issues: 1. Car 1 (2016 Volkswagen Jetta) : - Purchased from carfirst (now known as Carnation) with financing through Exeter finance company. - Developed transmission and engine issues within 4 months. - Covered by a 2-year warranty for engine and transmission. 2. Trade-In for car 1 for Car 2 (2011 jeep grand Cherokee) - Dealer (Aamir Raza) agreed to trade-in Car 1 for Car 2. - Car 2 financed through thrift investment finance company. - Trade-in value for Car 1 was $10,000 plus $2,500. 3. Car 2 Issues: - Car 2 developed temperature issues shortly after acquisition. - Temperature issues not resolved, indicating potential mechanical problems. This is within 2 months of purchase and a lot of repairs done till date. 4. Dealer as Refused to Pay Off Car 1: - Despite the trade-in agreement, Dealer as refused to pay off the remaining balance on Car 1. I've reached out multiple times, called at least a 1000 times, gone to his business multiple times and every time he says the next day. Car 1 is still in his lot. And may credit is messed up and finance company has sent reposseion letter to my home. - Exploring possible resolutions, negotiations, or legal actions to address financial strain and vehicle issues. Documentation Available: - All purchase agreements, trade-in agreements, and financing documents for both Car 1 and Car 2. - Warranty details for Car 1. - Records of communication Resolution Sought Pay off car before I get repossession on my record. I would also like to return the jeep. This is the ultimate definition of lemon. I'm seriously exhausted.

10/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/14/2021

Bought a vehicle, wrongfully inspected, front end needs fixed when brake it turns left bad , tie rods and front brakes need fixed should've never passed inspection. Engine light came on next day told them put code reader to it said one shady so I went to local auto store to have them read 9 codes. Came up. Resolution Sought Said would fix forgot to tell them about codes. Wants me to drop off for a day or two. Wont over anything for me to drive or pay rental tell fix to get to work.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile