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Cargenie complaints

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1874 South Delsea Drive
Vineland, NJ 08360 | Get Directions

(856) 690-5860

http://www.buycargenie.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Cargenie closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cargenie

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10/5/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/28/2023

Purchased a car from this dealership cargenie 4 weeks ago the tem tag has expired on the 21st of September 2023, after numerous contact with them , still have no tags & registration for vehicle made contact with them this morning now its a 2week wait time numerous traffic stops by NJSP if stopped again for expired temp tag said vehicle will be impounded by State police. Have 2 small children in household that need to be transported to and from school between myself and wife working opposite shift we are in need of a vehicle. Resolution Sought Getting tags and registration.

Company Response

10/5/2023

Per consumer: The issue has been resolved Received tags and registration yesterday morning

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