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Cargurus Inc complaints

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2 Canal Park Suite 4
Cambridge, MA 02141 | Get Directions

(617) 354-0068

http://www.cargurus.com

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Total Amount in Dispute:
$19,924.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Cargurus Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Cargurus Inc

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $17,975.00 Amount Settled: $0.00

Customer Complaint

2/27/2023

A car is listed for 17,975 before taxes I drove out to buy and they say it is 20,000 before taxes and the site is wrong. Resolution Sought Sell at this price

8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

I saw a advertisement a Mazda mx6 2dr 5speed manual the price range posted on cargurus is. $1000.00 to $1700.00 I called the dealer to have the ad removed he stated it will be removed the ad is still running they stated it the car is in good condition. Resolution Sought If car is still available then I will put a down payment $4000.00 monthly on my behave.

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