CarHop Auto Sales & Finance complaints

Leased a car from them. Went to shop in daytime so didn't know the headlights didn't work. They had the high beams on when I test drove the car but as I previously mentioned it was daylight out so I just turned the high beams off not knowing that was my only source of light for the car. Went back the next day to inform them they stated headlights aren't covered under warranty but the headlights never worked. Fine I only drive the car in the daytime no big deal. Drove the car a month and a half after water pump went out which is covered under warranty they end up replacing engine took over a month to replace to get it back and the check engine light was flashing called and told them the had me take it to a different shop who informed me the throttle body is bad called car hop and was told that's not covered but yet it's apart of the engine. Basically they knew the car was no good but sold it anyway the headlights alone not working is a hazard. Resolution Sought Fix the car so it's safe to drive on the road.

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It's been a horrible experience the transmission went out in our van, it's under warranty so we took it to there shop it was supposed to take a week to 10 days. I haven't seen my van in going on 8 weeks. The shop told us after the 1 days was up that the transmission they got was no good it was seized up so the had to order another one and guess what it was no good either .something with the computer at of the transmission , so they order that part( I mind you this ordering of parts takes a week each time) well the part they order was no good so here I sit 8 weeks later home from work because I have pneumonia which i got from standing out in the cold waiting for the bus to get to work and home. The shop told me that the order there parts from back east from different junkyards. We are always on time with our payments which are made every 2 weeks, they let us skip 1 payment, and told us that's all they could help us with. I still haven't got the van back it's supposed to be done today but I have my doubts. Resolution Sought I would like to not to have to make the payments on a vehicle I can't drive I've spent over a hundred dollars on the bus and at least 300 in Uber rides I asked them if they could put our payments on hold just till we got the van back, they let us skip one payment, but that's not enough they want there money every two weeks regardless if I have the vehicle or not. Im not trying to not pay for my vehicle I just at least want to be able to use it. There complaint department was very rude to me

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