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CarHop Auto Sales & Finance complaints

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PO Box 390203
Edina, MN 55439 | Get Directions

(952) 767-2870

http://www.carhop.com

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Total Amount in Dispute:
$37,800.00

Total Amount Settled:
$12,500.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

5 complaints against CarHop Auto Sales & Finance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against CarHop Auto Sales & Finance

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10/1/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $12,500.00 Amount Settled: $12,500.00

Customer Complaint

9/17/2025

CarHop sold me a vehicle that has engine troubles and they do not want to rectify the situation it is still under warranty and they are giving me the runaround saying that they will not resolve the issue Resolution Sought Either place me in a new car that is not a safety hazard or fix the problem entirety

Company Response

9/19/2025

Dear Kendoa, Your Business Consumer Alliance complaint #99039155 is regarding the used 2016 Infinity you purchased from CarHop on 08/08/25. The purchase included both a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty. At the time of sale, CarHop shared with you how the 7-day money back guarantee works you initialed that page of the contract with your approval. Our records indicate that CarHop has honored the contract. On 08/12/25, CarHop received a diagnosis of an engine issue. After further researching the issue, CarHop opted to offer you a different vehicle. On 09/17/25, you visited the CarHop dealership. CarHop accepted the return of the 2016 Infinity and you agreed to apply your credits towards a different vehicle, a 2019 Lincoln. You stated you were satisfied with this outcome. Thank you for doing business with CarHop. Sincerely, Eric Wanek [email protected]

3/13/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

2/27/2025

They sold me a vehicle with major engine damage covered it up to make the sell an refused to do anything but harrase me to make payments on time or have it's affect my credits because I can't afford to make payments an fix a vehicle that is supposed to be good this is literally the second vehicle I have purchased an had to spend just as much fixing it as I do making the payments from the same company it's lime the love screwing with ppl Resolution Sought I want a full refund of all my payments an to be able to turn this lemon back in without any repercussions on my credit

Company Response

3/5/2025

Dear Jocquice - Thank you for providing your feedback. The vehicle you purchased from CarHop on 01/04/24 included both a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty. Since you purchased the vehicle, our records do not show that we have received any vehicle diagnosis regarding any vehicle issues. To best assist you, Sandi Zajec, CarHop Branch Manager, spoke with you on 03/04/25 and discussed a plan to assist you. The first step in the limited warranty process is to get the vehicle diagnosed at a CarHop-approved service shop. As a courtesy, Sandi offered to pay for the cost of the diagnosis and review options with you once the diagnosis is completed. CarHop will continue to honor the limited warranty. Please work together with Sandi directly on the next steps. Thank you for doing business with CarHop.

Customer Rebuttal

3/5/2025

You are hereby notified that I wish to revoke the Vehicle Purchase Agreement for the purchase of a faulty vehicle. The vehicle was found to be faulty. You are further notified that the purchase was made at your north Sacramento location by your employee, sandra. Your employee admitted to the vehicle being faulty.

Company Final Response

3/11/2025

To best assist you, Sandi Zajec, CarHop Branch Manager, has been attempting to contact you. Sandi is presently unaware of any diagnosed vehicle issues. That is why Sandi offered, as a courtesy to you, to pay for the cost to have your vehicle diagnosed at a CarHop-approved service shop. Sandi most recently called and emailed you on 03/10/25. Please call Sandi at 916-889-7320 or reply to the email she sent you. Thank your for doing business with CarHop.

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