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Caribbean Cargo DC complaints

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9700 Martin Luther King Jr Hwy., Suite E
Lantham, MD 20706 | Get Directions

(301) 887-1070

https://caribbeancargodc.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Caribbean Cargo DC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Caribbean Cargo DC

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6/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/1/2021

Caribbean Cargo DC — They are Stealing peoples Barrels 1: I used ur company to ship my life to the Dominican Republic 2: while I was there I decided not to have my life shipped over. 3: I called the company they told me A: the barrel was still in Miami & B: I needed to put it in writing that I no longer wanted my barrel shipped C: I'd have to pay and additional fees to have the barrel delivered back to my house in October. 4: at this point I'm $700 in 5: So whenever I have called the company either I can't get them on the phone or the last time I spoke to the secretary she was a complete A$$Whole to me, failing to realize that at this point I'm feeling like I paid Caribbean car go to rob me. 6: So much so that I had to have 2 friends of mine to handle her over the phone because she / customer service was NOT going to help me anymore at all and that was pretty evident. 7: After all this now somehow my barrel still got sent to the Dominican Republic after all this 8: THE SUPERVISORS AT THE COMPANY DONT WANT TO PAY TO HAVE MY BARREL SENT BACK TO ME AND THEY OFFERED MY FRIENDS A couple hundred dollars for my barrel. 9: I NEED MY LIFE BACK not a few hundred dollars. It's cost more to ship then what they offered. Resolution Sought I need my barrel back

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