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CARiD complaints

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1 Corporate Drive
Cranbury, NJ 08512 | Get Directions

(800) 505-3274

http://www.carid.com

Mon - Fri: 9:00 am - 6:00 pm

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Total Amount in Dispute:
$5,047.00

Total Amount Settled:
$1,269.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against CARiD closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
4	Unanswered

8 complaints against CARiD

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7/24/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

6/26/2024

Sent the wrong part that WONT fit my sons Car. The part is almost 400 and the shipping was 250. The body shop said it was impossible to put this front clip on, nowhere to drill holes etc... They wasn't me to ship it back for 250 which is more shipping than the dam part... They do this ON PURPOSE to rip people off. Resolution Sought Them to pay for them shipping back and refund my money.

Company Response

7/11/2024

The client did not provide any sufficient proof showing the fitment issue. We have a right to request such info per the return policy: https://www.carid.com/help-center/product-return.html. "In the event of fitment, flaw or defect pictures may be necessary to complete your request." The bumper cover client ordered is a custom piece that requires significant prep work and modifications to make it work. This information is listed on the product page and the client was supposed to read it before placing the order: https://www.carid.com/duraflex/ipl-style-fiberglass-front-bumper-cover-unpainted-mpn-108800.html?singleid=3203516541#warranty. "Due to the material and processes used in production, products will not be a “direct bolt-on.” Duraflex products may need prepping, sanding, shaving, filling gaps, and/or other body work. Modifications may include removal of the reinforcement bars, bumpers, turn signals, and other safety equipment on the vehicle. Duraflex highly recommends that a professional “custom” shop with fiberglass body kit experience perform the installation. Auto shops experienced in OEM installations may not be experienced in aftermarket fiberglass installations". The client does not want to seek a professional installer. It excludes our, manufacturer's errors. Thus, per our policy for freight items, we can accept the piece back, but the client is liable for shipping the part back. Please see the same link to the return policy we run. "Freight US returns are accepted, however coordination of return shipping is the responsibility of the client."

2/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $913.67 Amount Settled: $0.00

Customer Complaint

1/25/2024

Incorrectly shipped package! Company was well aware of shipping information change and they failed to do so! They have been incredibly rude to me over the phone and giving me wait periods of 76 + business hours to get back to me please help Resolution Sought Refund

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