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CARite of Michigan, LLC complaints

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101 West 14 Mile Road
Madison Heights, MI 48071-1308 | Get Directions

(248) 577-5555

http://www.carite.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against CARite of Michigan, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against CARite of Michigan, LLC

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5/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

5/6/2024

I been to car dealership 10 times for same problem With lights coming on dash airbag light saying needs maintenance and engine light and they never fixed and went to car rite on 05/03/2024 for same problem and they said battery is what is causing engine light to come on and air filter and they wanted to charge me 500 to fix and been like this since I got car had battery checked before and dealership said was good car won't pass inspection. Resolution Sought I would like car repaired and inspected or another vehicle.

11/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/28/2022

I have taken my car to car rite where I got car about 6 times cause my engine light keeps coming on air bag light blind spot and nothing has been done and they said they tried calling Mitsubishi can't get ahold of them and I called Mitsubishi and got ahold of them. Car rite been avoiding my calls and getting run around. Resolution Sought Fix what needs to be done.

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