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Carl Hogan Toyota complaints

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3907 Highway 45 North
Columbus , MS 39705 | Get Directions

(662) 241-6000

http://www.carlhogantoyota.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Carl Hogan Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Carl Hogan Toyota

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8/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/20/2022

They supposed to be changed my oil and said it was the oil pan they lied they said it was a screw they lied so they said it was the gasket by putting in the gasket they messed up my heater so that's when I brought my car back because I noticed my heater wasn't working I brought it back left my car they still didn't fix my car right got home the next morning my car was smoking on the hood it was honey supposed to fix something they go on tonight and make something else worse my bulls was out my windshield wiper won't squirt water . I know for a fact my heater was working and the only reason I brought my cold is only to get the oil changed so I can go to the doctor and Lewisville Resolution Sought Fix my car back properly like it was without me paying any money. Every time I go back they do something else to the car now my car is smoking under the hood, like something burning messing with stuff I didn't ask them to mess with, from the beginning !!! Need to be reimbursed for all the damages done to my car by Carl Hogan Toyota . Then I still have a $952 bill to be paid to "The Toyota "charge for the non work they done.

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