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Carland Auto Sales complaints

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3801 Florin Road Suite 101-B
Sacramento, CA 95823 | Get Directions

(916) 330-1899

http://www.carlandautosalesinc...

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Total Amount in Dispute:
$7.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Carland Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Carland Auto Sales

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12/26/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6.94 Amount Settled: $0.00

Customer Complaint

12/10/2021

I was buying a car this deliership his name is Shawn Naeb. I buying a car Nissan Miranda 2009 on 11/18/2021 and 11/23/2021. I change a oil on Nissan FUTURE 12610 Auto Mall circle Folsom ca 95630 on 11/23/2021 after check engine light is came out and I drive back home is is on my drive way car is broke down on one mills on my home. I was calling him the dealership owner for I purchase a car he said I be come your home and I check the car. After he come my home and he check the car he said o car Transmission is broke so he go back his shop and he call me is cast you a $2200 and you pay I don't responsible I sale car as is so I take car back his dealership he not fix the car he said you pay the transmission I am not pay any single dollar so please help me Resolution Sought Bad paper fraud paper he Salinger me junk car

Company Response

12/13/2021

The vehicle was sold as is, the customer test drove the vehicle and found no fault whatsoever, the customer was offered to take the vehicle for his own inspection before making the purchase. we have all the relevant documents to support our statement.

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