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Carla's Furniture Gallery & Gifts, LLC complaints

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90 East Bacon Street
Pembroke, GA 31321 | Get Directions

(912) 653-7000

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Total Amount in Dispute:
$6,400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Carla's Furniture Gallery & Gifts, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Carla's Furniture Gallery & Gifts, LLC

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10/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,400.00 Amount Settled: $0.00

Customer Complaint

9/16/2024

I am buying a riding mower from Carla the mower is brand new it cost $2,199.99 she is charging me $6,400 for at a weekly payment of $125.00 and that was with a down payment of $500.00. I have payed little over $2,400 on the mower sense I've had it along with Carla claiming to me that she is still paying on mower that she sold to me. Resolution Sought My outcome is that I don't want to owe anything else on it it should be payed out

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