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Carma Auto complaints

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208 West Hampton Avenue
Capitol Heights , MD 20743 | Get Directions

(240) 639-9920

http://www.carmaautohouse.com

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Total Amount in Dispute:
$167,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Carma Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Carma Auto

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12/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $160,000.00 Amount Settled: $0.00

Customer Complaint

11/12/2024

In September I purchased a car from this dealer, car passed inspection and was given a 2 year warranty. Within in 5days of purchasing the car it started giving issues so I took it to the shop that was referred by the warranty company name GWC. For two months my car has been sitting at this shop waiting to get repairs done. Long story short found out the truck needed a new transmission, a water pump, and upper and lower control arms. The only thing the Warranty approved was the transmission leaving me with a tab of $3200. I informed the dealership of these issues and I have been put on the back burner. I've been calling to try to get a status when he would cover the costs and I'm always told that he is waiting to speak with the previous owner. I still have to pay $450 on a car that I can't drive and I am to the point where I have to take legal actions Resolution Sought I would like for the dealership to pay for the repairs or take the car back.

10/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

9/9/2024

I bought a 2013 Nissan Rogue in May of 2024 from this used car dealer. Within 2 months my car broke down. I took it to a mechanic, he said it's mainly transmission issues, but days later the mechanic said there were more problems to the car. I tried reaching out to the dealer, but they are giving me negative vibes as far as compensation. Resolution Sought I would like refund on my car.

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