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CarMart complaints

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1223 East Riverside
Evansville , IN 47714 | Get Directions

(812) 475-1300

http://car-mart.com

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Total Amount in Dispute:
$250,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CarMart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CarMart

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9/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $250,000.00 Amount Settled: $0.00

Customer Complaint

8/23/2021

This place is worst place to buy car from if you want to get ripped off buy your car from this location. Jaqueeta she will introduce her self to you as a general manager but in the fact she's is so under qualified to be a branch manager , she will not even try to help you or listen to you instead out of lack of knowledge and laziness she will tell you call the customer service number. They have sold me a car for 17000 plus interest plus contract fee the final amount came to 25 thousands. After only one month I found the same car with same year model condition and mileage listed in several dealerships and online for the average of 8900. Not just that they failed to inform and disclose to maybe hid in purpose that the car has been in accident and damaged front to rear , after I took the car to do full inspection I found that the car has several serious issues , 5 codes one is related to safety " air bag does not work " and the rest related to engine transmission and break issues. Just to make sure I pulled out the history of the car and found out that all the codes my mechanic told me about are been listed in the history of this car in between the years if 2013 to 2019 and the car has been in bad accident . On top of all the manager is Very rude very unprofessional and it's total scam . She couldn't make difference between I have got free consultation from a lawyer and I have a lawyer . I told her that the lawyer advice me to reach to Resolution Sought Return the car and give me my money back or fix the car and make a fair deal .

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