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Carmen's Auto Sales complaints

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45 East 8 Mile Road
Hazel Park, MI 48030 | Get Directions

(248) 565-8540

http://carmensautosales.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Carmen's Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Carmen's Auto Sales

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8/19/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

Very bad business. I took my car too get one problem fixed they never fixed it. Keep taking my money and saying its something else. They had my car for 2 weeks and the problem still not fixed. They never gave me my old parts and they also took my brand new battery out and gave me an old one. My lights were working now they don't come on. I changed the bulb in it steal dosen't work over all i want my money because they problem still there and i spent 1,660 overall. Resolution Sought I just want my money back. I would never do business with them again.

Company Response

8/10/2021

This vehicle was financed through us in 2018. This vehicle was paid off in full over a year ago. The customer had the vehicle sitting in the backyard for up to a year we were told. The customer was quoted for needing a new motor. The first time the vehicle was brought up we had fixed the misfire with all new parts. The vehicle was brought back up for other issues. The customer never needed a motor but needed tlc. We had helped this customer get there vehicle back on the road. The customer stole one of our batteries to be correct. All the work was done with brand new parts. The customer could give you the two repair orders for your review. We did what we could for this customer. The vehicle left running and driving with NO misfires.

Customer Rebuttal

8/11/2021

I don't agree. The car is still misfiring it's still the same exact problem it was doing before they so called repaired it, I'm not satisfied.

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