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Carolina Foothills Federal Credit Union complaints

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760 Hyatt Street
Gaffney, SC 29341 | Get Directions

(800) 922-4403

http://www.carolinafoothillsfc...

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Carolina Foothills Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Carolina Foothills Federal Credit Union

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4/19/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

2/3/2026

I've been a member at Carolina Foothills for 4 or 5 years. In Dec 2025 I did a fast cash loan , the requirements are, you must be a member, there's no credit check and no waiting period. I applied but kept being denied. I spoke with, Teleta Stevenson, who's in charge of underwriting, she informed that members can only have 2 fast cash loan within a 6 months period, I then made a phone call to Laura, who is the branch manager at the East North Street who was not aware of the rules, that members must wait 6 months also Samantha who is a customer service rep was not aware. I have become a target because I have reported Teleta, Scott, Christina, Laura branch manager and Caleb to NCUA. Carolina Foothills is promoting false advertisements concerning fast Cash rules, telling me one thing but advertising something completely different. Teleta lied to me on Dec 16th, concerning my car loan, while speaking to her, I asked who was over underwriting she said nothing, I then ask who's the name of the person that processed my car loan she pretend not to know, a day or two later when I spoke to Teleta again she confessed she's over underwriting. I'm requesting all phone calls are pull with Teleta and myself from Dec 15- 24. 2025 Resolution Sought I'm requesting all phone calls are pull with Teleta and myself from Dec 15- 24. 2025

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