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Carolina Nissan Inc complaints

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330 Huffman Mill Road
Burlington, NC 27215-5117 | Get Directions

(866) 246-1998

http://www.carolinanissan.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Carolina Nissan Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Carolina Nissan Inc

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2/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/1/2022

I visited Carolina Nissan dealer on Saturday, 29 January 22 to purchase a new car, the dealer raised $10,000 above the MSRP $43,835 and cited a renewed price of $53,835. I do not understand why they did that though other Nissan dealers I have been to never cited any such high raise in the company marked MSRP. Resolution Sought I would like the business to state why they are raising the MSRP and want the Consumer Affairs State of North Carolina to be aware of such happenings.

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