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Cars For The People complaints

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728 Central Street
Leominster , MA 01453 | Get Directions

(617) 313-2990

http://www.carsforthepeople.co...

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Total Amount in Dispute:
$10,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Cars For The People closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cars For The People

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11/16/2021

RESPONSE: No response term assigned Amount in Dispute: $10,300.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

We went to get a car but it did not pass inspection so we wanted our money back and there looking for ways not to give the money back. Resolution Sought I want my money back.

Company Response

11/16/2021

Per consumer, vehicle came through everything its all good I have no more issues with them they also refunded me money that I spent to buy a part for it .

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