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Cars R Us complaints

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4568 Pio Nono Avenue
Macon, GA 31206 | Get Directions

(478) 242-7327

http://www.carsrusomg.com

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Total Amount in Dispute:
$5,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cars R Us closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cars R Us

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10/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,900.00 Amount Settled: $0.00

Customer Complaint

9/29/2023

I brought a 2014 Nissan Sentra from this dealership August 15, 2023. I was told the car came with a Nissan 100,000 mile/10 year warranty which I just found out was not true it was a 5 year warranty. Four weeks after purchase the transmission gives out before I could get my tags nor have I even received my title yet to transfer the car in my name. Resolution Sought I would like for them to either give me my money back and take the car back or help pay for a new transmission.

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