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CarShield complaints

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333 Mid Rivers Mall Drive
Saint Peters, MO 63376 | Get Directions

(800) 587-4162

http://www.carshield.com

Customer Service: 1-800-587-4162 M-F 7:00 AM-6:00 PM (CST)

Sat: 7:00 AM-12:00 PM (CST)

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Total Amount in Dispute:
$107,094.00

Total Amount Settled:
$6,144.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

76 complaints against CarShield closed in last 3 years.

Complaints	Type of response
7	Making a full refund, as the consumer requested
1	Making a partial refund
36	Agreed to make an adjustment
0	Refusing to make an adjustment
32	Refuse to adjust, relying on terms of agreement
0	Unanswered

76 complaints against CarShield

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4/14/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $7,213.87 Amount Settled: $0.00

Customer Complaint

3/28/2025

They going to do anything they can not to fix your vehicle, they take your money no problem. then you get the run around and refuse to after 10 days waiting a representative was supposed to go to ammco to inspect the car no one showed up,finally car shield told shop they had No one in this area to come.so had shop take pictures. they say get it before car breaks down .don't matter payed on it for 4 months. Now they won't even return money. Resolution Sought Make sure they don't get away with screwing people,so No one else thinks there a good company. I just won't my money back or the amount to fix car.no fun paying for something you will never be able to use.

Company Response

4/1/2025

Based on the information you have provided we are unable to locate your account. Please, email your contract number to [email protected] so we may further assist.

4/9/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/25/2025

My car is at my mechanic since March 3 2025 . My mechanic contacted for an ok to fix the car . Because it was over 1,000 dollars to fix it needed an adjuster to ok the job . I call everyday and all they tell me that it needs an ok from an adjuster which we knew 3 weeks ago . It's been expedited twice according to them and still nothing . I don't know what else to do . Not having my car is a hardship on me . There are no supervisors to talk to to file a complaint Resolution Sought I would just like them to ok the fixing of my car

Company Response

3/26/2025

Thank you for bringing this to our attention. As noted on the first three pages of your vehicle service contract, American Auto Shield (AAS) is the administrator of your vehicle service contract and has FULL authority over repair procedures, approvals, denials and payments. We have contacted them to obtain information on the repair claim you have referenced. Upon further review it was found that AAS is waiting for the repair facility to complete the repairs. If you have any additional questions please contact claims at 800-531-1925

Customer Rebuttal

4/9/2025

Yes the CarShield had my car fixed and I am very happy with the outcome . I think it was just that a few people got there information confused . Maybe they should have less people involved when they are dealing with a customer but all in all it turned out fine . I don't know if my complaint to you helped but the very next day it was settled . Thanks to everyone and I'm very satisfied car shield

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