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CarShield complaints

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333 Mid Rivers Mall Drive
Saint Peters, MO 63376 | Get Directions

(800) 587-4162

http://www.carshield.com

Customer Service: 1-800-587-4162 M-F 7:00 AM-6:00 PM (CST)

Sat: 7:00 AM-12:00 PM (CST)

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Total Amount in Dispute:
$233,039.00

Total Amount Settled:
$11,274.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

131 complaints against CarShield closed in last 3 years.

Complaints	Type of response
10	Making a full refund, as the consumer requested
1	Making a partial refund
77	Agreed to make an adjustment
4	Refusing to make an adjustment
39	Refuse to adjust, relying on terms of agreement
0	Unanswered

131 complaints against CarShield

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5/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/19/2024

Carshield advertised for engine repair protection. But components that have to be fixed inside the engine (smooth air flow valve) they won't cover it. They don't describe these components until you put in a claim. Seems like false advertising to me. Resolution Sought I would like them to cover my repairs. The engine has to opened to make repair how can they just decide what engine repairs?

Company Response

4/22/2024

CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract. For any further questions you may contact claims at 800-531-1924. Customer Relations

5/1/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

4/12/2024

I purchased a car warranty that was a fraud. All the services I was told they provided was denied when my car needed repair. Resolution Sought Give me what my car cost to be repaired $2300

Company Response

4/19/2024

CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failure of the parts requested for replacement occurred prior to the purchase of the Vehicle Service Contract or during the waiting period of the Vehicle Service Contract. Therefore, this failure is not covered by the Vehicle Service Contract. Customer Relations

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