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Carson Smithfield, LLC complaints

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P.O. Box 9216
Old Bethpage, NY 11804 | Get Directions

(844) 766-2900

http://www.csfsolutions.com

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Total Amount in Dispute:
$1,370.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Carson Smithfield, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Carson Smithfield, LLC

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7/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,370.00 Amount Settled: $0.00

Customer Complaint

5/9/2024

This 3rd party collection has unprofessionally held up my closing on my VA loan. First asked them to email us a settlement or balance letter where it was going to be paid off out of my funds even though I have physically been paying it. Paid it out 5-1-2024. Request a email with zero balance. Hadn't received it. Called again yesterday they giving me another 3day. Called Equifax they got me owing 1370. Their automated system another amount. I took the option to pay 22.11. It's paid out. The other credit has zero balance on their account. They are deliberately holding up my closing my loan. Resolution Sought Update my credit report to zero now

Company Response

6/20/2024

Company states; We are receipt of correspondence from Diane regarding the above referenced account. In order to comply with the Grann - Leach - Bliley Act (GLBA), Carson Smithfield has contacted the consumer directly. We have addressed their complaint and a letter was mailed to the customer today. Thank you for the opportunity to respond. Sincerely, Customer Service Carson Smithfield

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