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CarsToUs complaints

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3329 B Jefferson Davis Highway
Stafford , VA 22554 | Get Directions

(540) 659-0457

http://www.carstous.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against CarsToUs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against CarsToUs

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4/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/5/2022

I was cohearsed into putting $1000 down on a car in Virginia I put this on a credit card never seen car never drove it but was told by Harry salesman I'll give you buyers guide to take to your bank but never received it..I was denied by my bank for financing because car was too old ..I very respectful asked for my money back I was ignored I sent a dozen messages and pictures showing them I couldn't get financed still ignored $1000 is alot of money to lose I even talked to their manager Mark he said I can get your money back then ignored me. it has been a week never heard back from them. Please help me Resolution Sought Return my deposit of $1000 I was mislead into believing I could get this car and financing would be easy they are crooks to steal from people under false hope

Company Response

4/6/2022

We already spoke with customer he's going to remove It. There was a miss communication.

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