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Carter Auto Plaza St. Peters complaints

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8116 Veterans Memorial Pkwy.
St. Peters, MO 63376 | Get Directions

(636) 240-0880

https://www.carterautoplazastp...

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Total Amount in Dispute:
$26,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Carter Auto Plaza St. Peters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Carter Auto Plaza St. Peters

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8/22/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $26,000.00 Amount Settled: $0.00

Customer Complaint

7/28/2023

On 6/16/2023 I purchased a 2019 Dodge Ram. The sales man took me for a test drive, as we were driving the computer system keep shutting down. He tells me he test the system. I took his word a face value. So I bought the truck. 2 days later I find it was a short in the console. So I contacted autoplaza and brought it back talk to Mike Price, he tells me he would get an appointment set up. Never happened. So I have the truck 3 weeks go to get tags put on it find that the title,an inspection is out of date.so I contact Dave and Mike and they try saying it's my fault for not registering it within the 10 days after purchase. They did not tell me anything about the short period I had to get the issue resolved. So now I come back to the car lot bring in paperwork he's like let me see the paper. So now they take it to get it inspected. Don't know about the title yet. Or the computer system Resolution Sought Fix the issue resolved the problem not at my cost they knew the truck had issues before they sold it to me.

Company Response

8/9/2023

Mr. King signed receiving his title well before this complaint was filed. As to the complaint about the inspections not being valid, attached (copy ot BCA for review) is the original passing inspections dated 5/3/23. In the state of MO we have 60 days to sell a vehicle with a valid safety inspection and 120 days to sell a vehicle with a valid emissions inspection. The sale date was 6/16/23. After the sale date the inspections are still valid for an additional 30 days to allow time for the buyer to complete their transaction with the DMV. We were well under our 60 days when we sold it. If Mr. King was told differently at the DMV perhaps his complaint should be filed against them. To go above and beyond when Mr. King insisted he needed a new inspection we had a new safety and emission performed and at no cost to him. About a short in the electrical here is my understanding, when Mr. King leans on the cetner console the radio sometimes goes out. If this is the case we will give him 30 days from August 8th 2023 to contact our General Sales Manager Mike Price 636.524.3131 or the managers email box at sales@carterautoplaza.com and make an appoint with the shop we use and attempt to resolve his issue. However, the short has to be able to be performed on demand. It has to do what ever it is doing when Mr. King brings it in to the shop we use. No mechanic can fix something that is operating as it should. Also, if Mr, King acts with extreme disrespect to us or to our shop as he did when we gave him an additional free inspection that was not needed he will be turned away. Our third party young lady at the count of the shop we use does not deserve to be treated wrongly any more than our employees do.

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