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Carter's Towing complaints

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9891 Highway 73 E
Mt Pleasant, NC 28124-7720 | Get Directions

(704) 436-6111

http://www.carterstowingnc.com

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Carter's Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Carter's Towing

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7/31/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

6/27/2022

This towing company towed my car from around the corner from my house where the accident occurred. They towed it all the way to their impound. They charged me $440. My son who is an inexperienced driver wasn't aware or in his right state of mind when he left the car to be towed without taking the personal effects out of the car. Inside of the car I had a set of heavy duty jumper cables, a couple of basketballs. A few tools. House keys . My sons college admissions papers mysterious disappeared also.. I called the gentleman men about my items he denied any one took the items. He then hung the phone up on me.. I had another tow truck company tow the car from them. The company southern car is a company I have worked with over 15 years. I asked Pete, the owner to collect my belongings out of the car. He assured me there was no such items within the car. Resolution Sought I would like my heavy duty cables returned. I also thought the towing fee was excessive. If nothing else, I want my cables.

Company Response

7/13/2022

Company states: We did not remove anything from this car while it was in our possession. The fees are towing plus storage each day it was here. When Pete come the first time he did not pick up the car because of the damage to the vehicles from the wreck. We told him they could get their money back and bring title to car since it was not repairable. They still had the vehicle picked up. Again we never removed anything from the vehicle

Customer Rebuttal

7/14/2022

They never explained that they would not charged me if I didn't pick the car up. That conversation never happened. If no one entered the vehicle, then why are my things missing? Things don't go missing on their own. Again, I am really interested in is my cables.

Company Final Response

7/29/2022

I never got the info on the customers response. We never spoke to the customer after the initial time the payment was made. We told the wrecker driver Pete they could get money back. Again we never went int the car while in our possession and do not have his cables.

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