Complaints for Cartpanda Inc. in Wilmington, DE

Complaints	Type of response
39	Making a full refund, as the consumer requested
1	Making a partial refund
52	Agreed to make an adjustment
1	Refusing to make an adjustment
110	Refuse to adjust, relying on terms of agreement
0	Unanswered

203 complaints against Cartpanda Inc.

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7/1/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $308.70 Amount Settled: $0.00

Customer Complaint

6/18/2026

Complaint: 4uNature, vitacarenaturehealth.com, Cartpanda Date: 6.17.26 ______________________________________________ Summary: Order for Lipoless package was processed on 12.29.25 for $308.70 with a guaranteed full refund if returned in 60 days. Company names: 4uNature, Processed by: CartPanda. My first request to return for a refund was on 2.11.26. Followed instructions for return including providing the tracking number. Received message on 5.19.26 assuring me that the funds would be reimbursed but no refund was processed. _________________________________________________ 2.11.26, sent to [email protected]: Hi, I need to return the GLP-1 product, Lipoless, that I ordered and received on 12.29.25 with a 60 day return option. Please provide instructions. I also need to have the reimbursement come to a different credit card as the credit card I used has changed. The numbers are different. Please advise. Thank you. Kathleen __________________________________ After following instructions and many email messages with Julia, maria, contact and support@4uNature I had difficulty getting my refund. ____________________________________________ On May 19, 2026 at 8:46:56?PM UTC, Kathleen Mueske [email protected] wrote: Hello and thank you in advance for your assistance with this matter, Below is the information you are requesting to verify my return shipment and process my reimbursement: Order details:My order was processed on 12.29.25 as f Resolution Sought Process my refund of $308.70.

Company Response

6/19/2026

Dear Kathleen, Thank you for sharing your feedback. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased, and we take full responsibility for your experience. We’re truly sorry that your experience didn’t meet expectations, and we’d like to ensure this situation is handled with the attention it deserves. To assist you in the best and most secure way, we’ve sent you an email to review your case in detail and work toward an appropriate resolution. This process also helps us protect your personal information and keep your order details confidential, as all communication is handled through our official support channel. Our team will be reaching out from [email protected]. If you don’t see our message in your inbox, please check your spam or junk folder just in case. To ensure a faster and more organized resolution, we kindly ask that you continue the conversation within that same email thread. Your review and feedback truly help us improve and deliver a better experience to all our customers. If you have any questions or would like to discuss your order, please reach out through our official support channels: ?? Email: [email protected] ?? Phone: +1 866 637-2482 ?? Toll-free: +1 888 266-6032 Thank you for your patience and understanding. Best regards, Cartpanda Team

6/25/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $229.91 Amount Settled: $0.00

Customer Complaint

6/12/2026

I ordered a product for this company on 12/13/25 with a guarantee if you didn't like it you could return it for a full reimbursement. I send it back on Feburary 12th. with a return receipt witch showed it was received on the 17th and signature of the person that got it. well with in the time frame. As of to day june 8th I have not received my money back. i called today and talked to someone about this with no good results. the person said that my account had been closed and with that he could not help me. the company took my money for a product that i returned to them. could you please help me with this as i have done what i was supposed to do. they are the ones that didn';t follow thur with sending my money back to me. thank you, Resolution Sought I want my money back ASAP.

Company Response

6/15/2026

Dear Rita Brown, Thank you for sharing your feedback. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased, and we take full responsibility for your experience. We’re truly sorry that your experience didn’t meet expectations, and we’d like to ensure this situation is handled with the attention it deserves. To assist you in the best and most secure way, we’ve sent you an email to review your case in detail and work toward an appropriate resolution. This process also helps us protect your personal information and keep your order details confidential, as all communication is handled through our official support channel. Our team will be reaching out from [email protected]. If you don’t see our message in your inbox, please check your spam or junk folder just in case. To ensure a faster and more organized resolution, we kindly ask that you continue the conversation within that same email thread. Your review and feedback truly help us improve and deliver a better experience to all our customers. If you have any questions or would like to discuss your order, please reach out through our official support channels: Email: [email protected] Phone: +1 866 637-2482 Toll-free: +1 888 266-6032 Thank you for your patience and understanding. Best regards, Cartpanda Team

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