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Cartpanda Inc. complaints

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251 Little Falls Drive
Wilmington, DE 19808 | Get Directions

(866) 637-2482

http://www.cartpanda.com/

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Total Amount in Dispute:
$65,232.00

Total Amount Settled:
$10,046.00

Complaint Experience

97%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

189 complaints against Cartpanda Inc. closed in last 3 years.

Complaints	Type of response
37	Making a full refund, as the consumer requested
1	Making a partial refund
49	Agreed to make an adjustment
1	Refusing to make an adjustment
101	Refuse to adjust, relying on terms of agreement
0	Unanswered

189 complaints against Cartpanda Inc.

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5/10/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $314.58 Amount Settled: $0.00

Customer Complaint

5/4/2026

Order #61396. I purchased 6 bottles of Burnslim on or about 1/26/2026 through Paypal site using my debit card. I called the company to complain the product was useless and did not perform as advertised. I called the company to complain and requested a refund. To this date I have not receive the refund die of $$314.58. Resolution Sought Refund of the purchase price of $314.58

Company Response

5/5/2026

Dear Mary, Thank you for bringing this matter to our attention. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and is responsible for ensuring a transparent and fair purchasing process. We want to clarify that our system does not process charges without explicit customer consent. Every purchase requires the completion of all steps, including personal details, shipping address, payment information, and clicking "Complete Purchase." Any upsell offers presented during checkout also require separate and explicit confirmation by the customer before any charge is applied. After reviewing our records, we were unable to locate any prior contact from your email address at [email protected] regarding this order. Our support team is available and committed to resolving any concern. According to the tracking information: - Tracking Code: [UUS61Q2480940685733] - Delivery Date: [January 29, 2026] Regarding the open dispute with your bank or payment provider: while this review is ongoing, we are unable to issue a refund or take further action until a final decision is reached. This process typically takes a few days to resolve. If you have any questions or would like to discuss your order, please reach out through our official support channels: Email: [email protected] Phone: +1 866 637-2482 Toll-free: +1 888 266-6032 We are here to help at every step. Sincerely, Cartpanda Team

Customer Rebuttal

5/7/2026

This matter has been resolved and I have received full refund

5/12/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $330.58 Amount Settled: $0.00

Customer Complaint

4/29/2026

I obtained an address in which to send back product. I did so / via Fed Ex and have proof of delivery. Your office has refused to issue the full refund. Actually I called within 24 hours of ordering and asked for it to be cancelled. Which they refused to do. It took 15 days to get a return to Largo Fl , and then I sent it. You have refused to submit me a refund. I called, requested multiple times how to return it took forever, and now you refuse my money. Resolution Sought I WANT A FULL REFUND $330.58

Company Response

4/30/2026

Dear Sheila Thank you for bringing this matter to our attention. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and is responsible for ensuring a transparent and fair purchasing process. We want to clarify that our system does not process charges without explicit customer consent. Every purchase requires the completion of all steps, including personal details, shipping address, payment information, and clicking "Complete Purchase." Any upsell offers presented during checkout also require separate and explicit confirmation by the customer before any charge is applied. Regarding the open dispute with your bank or payment provider: while this review is ongoing, we are unable to issue a refund or take further action until a final decision is reached. This process typically takes a few days to resolve. If you have any questions or would like to discuss your order, please reach out through our official support channels: Email: [email protected] Phone: +1 866 637-2482 Toll-free: +1 888 266-6032 We are here to help at every step. Sincerely, Cartpanda Team

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