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Cartpanda Inc. complaints

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251 Little Falls Drive
Wilmington, DE 19808 | Get Directions

(866) 637-2482

http://www.cartpanda.com/

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Total Amount in Dispute:
$59,364.00

Total Amount Settled:
$8,911.00

Complaint Experience

97%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

170 complaints against Cartpanda Inc. closed in last 3 years.

Complaints	Type of response
32	Making a full refund, as the consumer requested
1	Making a partial refund
48	Agreed to make an adjustment
0	Refusing to make an adjustment
89	Refuse to adjust, relying on terms of agreement
0	Unanswered

170 complaints against Cartpanda Inc.

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4/1/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $245.62 Amount Settled: $0.00

Customer Complaint

3/19/2026

We placed an order on January 10th 2006 in the amount of $245.62. As of today March 13 2006, we have received no products, no communication and no explanation. We have no interest in doing business with Cartpanda if this is an example of their service. Resolution Sought Refund the 245.62 immediately as no product has been received by us.

Company Response

3/20/2026

Thank you for bringing this matter to our attention. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and is committed to handling every case with transparency and fairness. We were unable to locate your purchase or any prior conversation in our system using the information available. Please understand that without complete order details, we are limited in how we can proceed. We kindly ask that you contact us directly through our official support channels and provide the following: - Your full name - Your order number - The email address used at the time of purchase ?? Email: [email protected] ?? Phone: +1 866 637-2482 ?? Toll-free: +1 888 266-6032 Once we receive this information, we'll be happy to investigate and assist you promptly. We value all our customers and remain committed to a fair resolution. Best regards, Cartpanda Team

3/26/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $395.66 Amount Settled: $0.00

Customer Complaint

3/13/2026

I DID PLACE AN ORDER, WHICH i NEVER RECEIVED. Have asked to cancel and refund. Resolution Sought Cancel order and refund.

Company Response

3/16/2026

Dear Donna Thank you for sharing your feedback. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased, and we take full responsibility for your experience. We're truly sorry that your experience didn't meet expectations, and we'd like to ensure this situation is handled with the attention it deserves. To assist you in the best and most secure way, we've sent you an email to review your case in detail and work toward an appropriate resolution. This process also helps us protect your personal information and keep your order details confidential, as all communication is handled through our official support channel. Our team will be reaching out from [email protected]. If you don't see our message in your inbox, please check your spam or junk folder just in case. To ensure a faster and more organized resolution, we kindly ask that you continue the conversation within that same email thread. Your review and feedback truly help us improve and deliver a better experience to all our customers. If you have any questions or would like to discuss your order, please reach out through our official support channels: ?? Email: [email protected] ?? Phone: +1 866 637-2482 ?? Toll-free: +1 888 266-6032 Thank you for your patience and understanding. Best regards, Cartpanda Team

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