Complaints for Cartpanda Inc. in Wilmington, DE

Complaints	Type of response
4	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against Cartpanda Inc.

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5/22/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $318.55 Amount Settled: $0.00

Customer Complaint

5/15/2025

I watched a video on Facebook about a weight loss product man jaro and did not order it. I received a bag of six small bottles of Burn Jaro and was charged $318.55 to my Wells Fargo credit card by Cartpanda. There was no receipt in the bag. When I left a voicemail on cartpanda's phone, they responded with a text asking me for my contact information and order number. I don't have nor did i receive a receipt or order number as I never placed an order! This seems like a scam. I hate to go through my bank because my credit card will be cancelled and cause humongous amounts of bookkeeping headaches to cancel and provide new credit card numbers to all my accounts. Resolution Sought I would like Cartpanda to refund my $318.55. I am a Senior Citizen and cannot afford to lose this money. I am physically handicapped and have Parkinson's Disease. I am moving into assisted living soon and am struggling financially. Please help me

Company Response

5/16/2025

Dear Romanza We understand your concerns and have thoroughly reviewed your order. Please be assured that your purchase was legitimate and required your explicit confirmation at checkout. Our secure payment gateway performed multiple fraud detection checks, including verifying billing information, IP address, and account activity, all consistent with previous authorized transactions. According to our records (Track Code: 9434611899560749568174), your order was shipped and delivered to the address registered with the purchase: We have been in communication with you and have not received any prior reports indicating this transaction was unauthorized. If you wish to receive a full refund, please note that returns must comply with the seller's refund policy as detailed here: https://cartpanda.com/refund-and-return-policy. The product should be returned unopened to the following address: - P.O. Box 90129 Lakeland, FL 33804 United States Once we receive the returned product, we will promptly process your refund. Please do not hesitate to contact us at [email protected] if you need any further assistance. We are committed to resolving your concerns fairly and transparently. Thank you for your understanding. Best regards, Cartpanda Team

Customer Rebuttal

5/19/2025

This is not true. You can't provide evidence that this product was ordered by me because it wasn't ordered by me. You have illegally obtained my information when I was watching an equally bogus, extremely long - time wasting video about something called man Jaro ! I didn't order anything. Please send a prepaid return label immediately to: I'm disabled. Have no way to get to a post office to mail this product back to you. I am only able to return this by mail. THIS IS FRAUD THIS IS A SCAM THIS IS ELDER ABUSE!!!

Company Final Response

5/21/2025

Dear Romanza, We’re sorry for your experience and want to clarify the process. According to our refund policy (cartpanda.com/refund-and-return-policy), a full refund requires the return of the product even if canceled before shipping. Please return it to: P.O. Box 90129, Lakeland, FL 33804. Before any order is completed, customers must enter personal info, delivery details, and click “Complete Purchase.” Additional offers require manual confirmation. The transaction was processed via a secure gateway with fraud checks. All info, including IP and billing data, matched authorized activity. Cartpanda is an e-commerce platform supporting independent vendors. We manage payments, taxes, and compliance but not shipping or RMA codes, which are the supplier’s responsibility. We cannot provide a prepaid label, but we remain available at [email protected] to assist you throughout the return process. Sincerely, Cartpanda Team

5/19/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $426.00 Amount Settled: $0.00

Customer Complaint

4/10/2025

I ordered 12 bottles of Lipo Gummies and your girl is saying on January 29, 2025 but I did not receive them until much later. On March 31, 2025 I decided to send them back due to a medical issue. I called your customer service and the girl was very nice and she gave me a Return Authorization number of 32270436 and she told me to call back when I got the Tracking number. So I did all of this and I called back on April A 4, 2025 to see if it was received in your warehouse in Lakeland of which it was. So the girl in customer service said she was issuing the credit then and I should receive it it 5 to 7 days back to my Master Card. So I called tonight April 8, 2025 twice as the first girl said I would not receive a refund as its more than 60 days I argued with her that is was not true . You gave me an authorization to return it and now you have the 12 bottles and I cannot get my money. I am really mad, I called your customer service tonight and was hung up on twice. Please help me resolve this immediately or send back the product that your people authorized me to return to me and I will take care of this on my own, believe me. Resolution Sought Just give me my money back, all of it. Immediately please. But I would like an email or a call but not from your customer service. If I don't hear from you I will do whatever I need to do.

Company Response

5/7/2025

We were unable to locate your order using the email address [email protected]. This may be due to a typo when making your purchase, or your support request was opened with a different email address than the one used for the purchase. To help us resolve this quickly, please share the following details: Note: In order for us to resolve this quickly, please reply to this email (please avoid sending a new email as this may cause your position in the queue to be lost). Without filling in this information, we will not be able to continue with your service and your request will be archived in our system Buyer's name: Email used for the order: Product details: Order amount: Purchase date: Last 4 digits of the credit card used: Did you use PayPal during your purchase? Answer Yes or No Also, attach the payment receipt. These details are essential to locate your order. Once you provide the details, we will be happy to assist you.

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