Cartpanda Inc. complaints

Dear Judy blankenship, We hope this message finds you well. We truly understand your concerns and would like to provide a clear and respectful explanation regarding your order and refund request. Please note that Cartpanda operates as an e-commerce platform that supports online sales from various independent vendors. We function as a Merchant of Record (MoR), managing secure transactions, taxes, chargebacks, and compliance. However, we do not directly handle inventory, shipping, or the formulation of the products sold, as these responsibilities lie with the individual vendors using our platform. While we do not issue RMA codes, we are fully committed to assisting our customers throughout the resolution process. After carefully reviewing your case, we confirm that your order was shipped and successfully delivered to the address provided at the time of purchase: 6930 80th Road Southeast, Saint Joseph, Missouri, 64507, United States. This delivery was confirmed under tracking code 9400111899560235371248, with delivery completed on May 31, 2025. We also verified that your first contact with our official communication channel ([email protected]) occurred one day after the order was placed, at which point the order had already been processed and shipped. As outlined in our Return & Refund Policy, a full refund is available upon the return of the product in its original. You can review our full policy here: https://cartpanda.com/refund-and-return-policy We have received notice of your dispute with the bank concerning this transaction. While the dispute remains open, we are required to await the bank’s final decision before taking any further steps, including processing a refund. Please note that the bank’s review may take several days, and during this period, our ability to act is limited. We sincerely regret any inconvenience this may have caused and reaffirm our commitment to resolving this matter with clarity, fairness, and respect. Sincerely, Cartpanda Team

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Dear Judy blankenship, We hope this message finds you well. Thank you for your continued communication. We wanted to inform you that we have received your dispute with the bank regarding your recent transaction. Due to this open dispute, we are required to await the bank's decision before proceeding with any refund process. This bank analysis can take days, but if you remove the dispute, we can issue a refund immediately. As of now, we have not yet received an update from the bank regarding the outcome of your dispute. Please be assured that once your financial institution reaches a decision, we will promptly follow their instructions and continue to keep you informed at every step of the process. We understand that this situation can be frustrating, and we sincerely appreciate your patience and understanding during this time. If you choose to withdraw the dispute and notify us via our official support channel at [email protected], we will be able to issue the refund immediately without waiting for the bank's decision. Sincerely, Cartpanda Team

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Dear JAMES Thank you for reaching out to us. We understand your frustration and are here to help clarify the current situation with your order. First, we would like to inform you that Cartpanda is not the seller of the product you received. We are the company that provides the e-commerce platform and payment processing services for various independent vendors who use our system to manage their online stores. This means we do not handle inventory, shipping, or fulfillment directly. We also confirmed that you have initiated a dispute through PayPal regarding this transaction. PayPal's dispute process is designed to ensure a fair and transparent resolution for both the buyer and the seller. During this period, we are required to wait for PayPal's decision before proceeding with any actions, including refunds or return label processing. Here is a brief overview of how PayPal's dispute process works: Once the dispute is opened, both sides are given the opportunity to submit details and supporting documentation. PayPal generally reviews and resolves disputes within 14 days, but in some cases, it may take up to 30 days or more, depending on the complexity of the case. During this time, we cannot issue any refunds or take further action until the dispute is officially resolved or closed. To expedite the process, you have the option to withdraw the dispute directly from your PayPal account. If you choose to do so, please send us an email at [email protected] informing us that the dispute has been canceled. Once we receive this confirmation, we will be able to immediately review your case and process your refund within 72 hours, as long as all return conditions are met. We understand how important it is to resolve this matter efficiently and we sincerely apologize for any confusion or difficulty you've experienced especially with communication issues. We are here to support you and ensure the process is as smooth as possible. Should you have any questions about how to withdraw the dispute or need additional assistance, please don't hesitate to email us directly at [email protected]. Best regards, Cartpanda Team

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