Complaints for Cartpanda Inc. in Wilmington, DE

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Cartpanda Inc.

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12/16/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $99.47 Amount Settled: $99.47

Customer Complaint

11/22/2024

The worst experience i ever had with a company period . If i had to grade them i would of give them a "G" . There is so much to explain i really don't know where to start .Will try to summarize without leaving out the important points . Purchased on 7/26/24 with a $ 10.47 for early shipping of which never happen. We needed the item delivered to a specific location at a specific window of time do to us visiting family for that week in another State. Not only did it not arrive while we were there for the week . It showed up after we left. So we had to wait over a month until the next time we went back Mean time we call our credit card company an disputed the purchase. Call Cartpanda a number of times explaining our experience of and explained to them we do not want the item . They refused to take it back and offered a refund of which we decided on. I called them at least 4 times since then about refund and they told me each time it would take 5-7 business days of which now is 2 month later . Then when i called them the last time they told me that it was sent to banking account ? It even gets better. Guess what i bought the item with a credit card and they told me they sent my refund to my bank account . So please tell me how you can send my refund to my bank account without a account # or routing # on top of it . I called them again and tried to explain this and they didn't understand what i just explained to you. Resolution Sought I just want my money back!

Company Response

12/3/2024

Dear Kenneth, Thank you for reaching out and sharing your concerns with us. We understand your frustration regarding the delivery and the difficulties you've encountered with the cancellation process We would like to clarify that Cartpanda acts as an intermediary for transactions between customers and merchants. While we strive to ensure smooth processing, we are not directly responsible for the delivery of goods or services. However, we have reviewed your situation and, as a gesture of goodwill, we will proceed with a full refund for your order. Please allow a few business days for the refund to be processed. If you have any further questions or need assistance, feel free to contact us. We are here to help in [email protected]. Thank you for your understanding. Best regards, The Cartpanda Team

11/28/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $89.16 Amount Settled: $89.16

Customer Complaint

10/8/2024

Consumer states; I tried to cancel because order #899747 F272 was a better deal. But they wouldn't allow me to cancel, so I asked John Evans not to put his order in because I couldn't cancel order #2509 and he put the order in anyway. My daughter Kelley received the order and talked to her doctor and was told Alpha Lipoic Acid she could not take that is in this product. It is for Sciatica. So, I called and asked for the balance owed to me and they said no, "give it to someone". Resolution Sought Consumer states; I want a full refund in the amount of $89.16.

Company Response

10/18/2024

CARTPANDA INC., a corporation organized and existing under the laws of the State of Delaware, registered under number SR No. 20211847383, with its principal place of business at 251 Little Falls Drive, Wilmington, New Castle County, Delaware, USA, ZIP Code 19808 (“CARTPANDA”), hereby submits this RESPONSE to the complaint referenced above, filed by Mrs. Glenda Harper, as follows: 1. We confirm receipt of your correspondence on October 15, 2024, concerning the complaint filed by Mrs. Glenda Harper. 2. Following a detailed review of the case, we inform that Cartpanda Inc. proceeded with the refund requested on September 20, in the amount of $143.86 USD, to Mrs. Glenda Harper. 3. Cartpanda Inc. also informs that the refund may take a few days to appear on the credit card statement, depending on the closing date. 4. In conclusion, having made the refund to Mrs. Glenda Harper, we respectfully request that this matter be deemed resolved and that the case be closed and archived. Respectfully submitted, CARTPANDA INC.

Customer Rebuttal

10/30/2024

Consumer states; 1st Product Paid $191.82 - 2nd Product Paid $164.80 = Total Paid $356.62 1st Product Refund $143.86 2nd Product Refund $123.60 = $264.46 I'm requesting the remaining balance of $89.16.

Company Final Response

11/27/2024

1. We confirm receipt of your supplementary return on November 18, 2024, concerning the complaint filed by Mrs. Glenda Harper. 2. We inform that Cartpanda Inc. proceeded with the refund requested in the amount of $191.82 USD, to Mrs. Glenda Harper, as can be seen in the receipt (sent to file). 3. Regarding the request for $164,80 USD, we respectfully request that Mrs. Glenda Harper provide additional information and proof of payment, including details of the beneficiary, to assist us in locating the relevant order, because with the email and name provided, we were only able to identify the Order ID 28500315 for $191.82 USD. 4. Cartpanda Inc. also informs that the refund may take a few days to appear on the credit card statement, depending on the closing date. 5. In conclusion, having made the refund to Mrs. Harper, we respectfully request further information so that this matter be deemed resolved and that the case be closed and archived. Respectfully submitted

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Cartpanda Inc. complaints