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Cartpanda Inc. complaints

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251 Little Falls Drive
Wilmington, DE 19808 | Get Directions

(866) 637-2482

http://www.cartpanda.com/

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Total Amount in Dispute:
$20,168.00

Total Amount Settled:
$3,626.00

Complaint Experience

95%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

56 complaints against Cartpanda Inc. closed in last 3 years.

Complaints	Type of response
13	Making a full refund, as the consumer requested
0	Making a partial refund
21	Agreed to make an adjustment
0	Refusing to make an adjustment
22	Refuse to adjust, relying on terms of agreement
0	Unanswered

56 complaints against Cartpanda Inc.

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8/31/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $620.51 Amount Settled: $0.00

Customer Complaint

8/13/2025

I have (2) charges on my account. I did not order from Cartpanda and didn't receive anything. Resolution Sought Provide refund

Company Response

8/19/2025

Dear Darlene, Thank you for sharing your concerns. We take all feedback seriously and are fully committed to handling every case with transparency and fairness. After carefully reviewing your message and the information provided, we were unable to locate any purchase associated with the email address used in this complaint. Additionally, we did not find any prior communication from this email in our support channel at [email protected] . Cartpanda operates in the U.S. as a Merchant of Record (MoR), which means we manage payments, taxes, compliance, and chargebacks, similar to a marketplace. We do not produce or ship the items but ensure fair and secure support to both customers and sellers. Our system does not process charges without explicit consent. All steps of entering personal info, address, payment details, and clicking "Complete Purchase" are required. If any upsell offers are shown, they require separate confirmation by the customer. We were unable to locate any prior contact from your email at [email protected] . If you haven't contacted us directly, we're here and ready to help. To assist you as quickly as possible, we kindly ask that you reach out via our support email [email protected] with your full name, order number, and the email address used at the time of purchase. Once we receive this information, we will promptly investigate and work to resolve your case. Our team is here to ensure you receive fair and helpful support. Sincerely, Cartpanda Team

8/31/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $272.69 Amount Settled: $0.00

Customer Complaint

8/13/2025

I purchased Ozemburn in April; in May began trying to contact customer service for refund direction; continuing thru current; followed instructions and know they received product back in early July (6-8) still no refund and "gimmick" to purchase stated FULL refund if not satisfied...please help me Resolution Sought FULL REFUND

Company Response

8/19/2025

Dear Barbara, Thank you for reaching out and sharing your experience with us. We understand how important it is for you to receive clear support and we would like to assist you in the best way possible. Cartpanda operates in the U.S. as a Merchant of Record (MoR), which means we handle payments, taxes, compliance, and chargebacks, much like a marketplace. We do not produce or ship products ourselves, but we are committed to ensuring that both customers and sellers receive fair and secure support. We have verified the information connected to your order and the delivery confirmation: Tracking Code: 9400111899560768321253 Delivery Date: May 5 We kindly ask for your help in clarifying your request so we can properly assist you. Could you please provide more details on how exactly you would like us to support you? We have also reached out to the email address you provided to make sure you receive personalized assistance. Please reply to our message so we can move forward with the next steps. We are here to help and look forward to your clarification. Sincerely, Cartpanda Team

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