Complaints for Cartpanda Inc. in Wilmington, DE

Complaints	Type of response
33	Making a full refund, as the consumer requested
1	Making a partial refund
48	Agreed to make an adjustment
1	Refusing to make an adjustment
96	Refuse to adjust, relying on terms of agreement
0	Unanswered

179 complaints against Cartpanda Inc.

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4/21/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $504.51 Amount Settled: $0.00

Customer Complaint

4/7/2026

I placed Order #2386, on 8/17/25. I requested return instructions 9/21/25. I finally received the full return instructions with return address to 11870 62nd St. N Largo, FL 33773 on 10/3/25 and I returned entire order on 10/8/25. Ref. USPS Tracking # 9534 6145 2245 5281 0133 09 EST delivery is 10/14/2025. Sent copy of tracking that it was delivered in 10/14/25 and they acknowledged receipt on 10/20/25. They told me they were processing my return of $504,51 and "most refunds are posted within 7–14 business days, some financial institutions may take up to 30 days for the funds to appear, depending on their internal timelines" I have still not received my refund as of 4/3/26. Even though they have assured me that my case is still open and they will be in contact with me. Even tell me that they are resubmitting my request and putting a rush on this refund. But still no refund has been received. I have the entire email strand back and forth with them since I placed my order. According to your return policy and standard consumer protection expectations, refunds should be issued within a reasonable timeframe after receipt of a returned item. Resolution Sought I would like for this business to uphold their quoted return policy of a full refund upon receipt on the returned product. They owe me $504,51.

Company Response

4/8/2026

Dear Cindy Thank you for sharing your feedback. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased, and we take full responsibility for your experience. We're truly sorry that your experience didn't meet expectations, and we'd like to ensure this situation is handled with the attention it deserves. To assist you in the best and most secure way, we've sent you an email to review your case in detail and work toward an appropriate resolution. This process also helps us protect your personal information and keep your order details confidential, as all communication is handled through our official support channel. Our team will be reaching out from [email protected]. If you don't see our message in your inbox, please check your spam or junk folder just in case. To ensure a faster and more organized resolution, we kindly ask that you continue the conversation within that same email thread. Your review and feedback truly help us improve and deliver a better experience to all our customers. If you have any questions or would like to discuss your order, please reach out through our official support channels: ?? Email: [email protected] ?? Phone: +1 866 637-2482 ?? Toll-free: +1 888 266-6032 Thank you for your patience and understanding. Best regards, Cartpanda Team

4/19/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $294.00 Amount Settled: $294.00

Customer Complaint

4/6/2026

I returned a package back to this company Cartpanda and the TK#9261290389131824785291 my Discover was charged $294.00 on 1/25/26 I filed a dispute with my CC and Discover is saying that if the package was Return to the merchant they supposed to refund me, and now they are refusing to refund me even though they got the merchandise back to them. I need your help on this matter Resolution Sought Give my money back

Company Response

4/7/2026

Dear Sussy Thank you for bringing your concern to our attention and for allowing us the opportunity to address this matter publicly. We take every report seriously and are fully committed to handling each case with transparency, responsibility, and fairness. We sincerely apologize for any inconvenience this situation may have caused. As the Merchant of Record, Cartpanda is the legal seller of the products you purchased, and we take full responsibility for your experience. The refund will be issued to the original payment method within 7 business days, in accordance with our refund policy. Please note that for credit card purchases, the refund may take an additional billing cycle to appear on your statement, depending on your card issuer. If your concern has now been resolved, we would greatly appreciate it if you could consider updating your review. Your feedback is valuable and helps us improve our service continuously. If you have any questions or would like to discuss your order, please reach out through our official support channels: ?? Email: [email protected] ?? Phone: +1 866 637-2482 ?? Toll-free: +1 888 266-6032 Best regards, Cartpanda Team

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