Find a reputable business?

Complaints and Resolutions

CarVault of Waldorf complaints

Read Complaints File Complaint View Full Report

2825 Crain Highway
Waldorf, MD 20601 | Get Directions

(240) 607-9909

http://www.carvaultofwaldorf.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CarVault of Waldorf closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CarVault of Waldorf

Sort by

1/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

12/6/2022

I bought a car and the dealership was supposed to fix some things that were never fixed while under warranty, so I begged them to just take it to The actual dealership but they said NO, then they turned around and said, go ahead and take it, after the warranty was over. The cost was ALOT more than what they wanted to pay me and they didn't pay me the actual cost so I had to pay the bill. Sincerely Resolution Sought Pay me for the cost of all the issues they were supposed to fix and the cost of the repairs!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile