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CarVision Nissan complaints

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661 Airport Road
Hazle Township, PA 18202 | Get Directions

(570) 258-8405

https://www.carvisionnissan.co...

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CarVision Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CarVision Nissan

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2/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

1/24/2023

I financed a car with CarVision Nissan in July 2022 since then i had to be taken the car into the service department every week ,every other week and its to the point it affecting my job and life. i have Onstar and i can provide all evidence to all this issues then been ignoring and not fixing. then now after they sold me a extended warranty supposedly the extended warranty doesn't cover my repairs. it only been a few month and since the day i gotten it it has been with issues am not the only one they done this to. i believe the cadi -converter was damaged before they sold it to me. They diagnosed the converter bad in November and refused to fixed it then , then erased the code but it came back. this is a dealership and should not be selling lemon cars . Resolution Sought i want my car fix with all the part replaced given to me as prove they fixed t. if not a even trade as this is not my fault and they financed me a lemon car. i try to reason with them they keep giving me the run around.

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