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CarZilla complaints

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110 North Highway 89
North Salt Lake, UT 84054 | Get Directions

(801) 990-0888

http://www.mycarzilla.com

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CarZilla closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CarZilla

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2/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

1/18/2023

I bought a car from them on the first day. I told him that it wasn't running right and it wasn't a good car and I needed a different car because it was uninsurable and they have done nothing to help me do anything to fix it going to be a $4000 fix and I was hoping when I bought the car it was gonna be a reliable way around. Resolution Sought I want them to take back the car or refund my money because it since day one I have said he didn't run right and the insurance said it was uninsurable.

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