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Carzilla Limited complaints

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8412 Lawndale Avenue
Skokie, IL 60076 | Get Directions

(224) 651-8670

http://www.carzillachi.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Carzilla Limited closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Carzilla Limited

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12/12/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/15/2023

On August 29th I bought this car from a used car dealership and they sold me a car with the wrong odometer and they never informed me that the mileage is incorrect and they also didn't give me the bill of sale and they lie to me about sending me the car title I've been waiting for 3 months and still it didn't arrive so I went to the secretary of State police to track my title and they couldn't track the title because it was showing on the computer an odometer error and they told me that the dealership weren't supposed to be selling cars at the time. Resolution Sought I would like if you guys would talk to them and see if they can take the car back and give me a refund because I can't sell the car since they never sent me the title.

Company Response

12/12/2023

Per consumer states; I have settled the situation with the dealership and got my full refund back and I would like to dismiss the complaint.

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