CAS Cable complaints

We have had internet issues over the last 5 years of having service. We've had service technicians out here 3 times previously years ago for the same issues, so we gave up. I started working from home and the internet was getting dicey. Switched out the modem 3 times. Finally today it took a crap, they sent service technicians out and they went through our house. The box outside was fine. They came in the house looked at our modem and wires. After looking at the wires, the technician who initially showed up said that it was a splitter. The splitter has been looked over by this company 4 times in the last 5 years upon installation. We were told everything was fine and was not charged. Now they changed it for a 2$ part we could've replaced ourselves if we knew, and forced us to pay 53.00 for something we could've fixed years ago. The technicians said the splitter was from radio shack, that it was good and one of the techs actually said he was going to take it home and use it himself, then the other tech said he would take it and add it to his collection. They said it could've caused interference. Said if we didn't pay with the card reader he had he would shut service off before he left. We called CAS to dispute the charge and spoke with a supervisor who REFUSED to refund the charge. We were told it would be 53$ If they did work in our house, but it was work that should've been done years ago. We were then told we were told before they came out it was 53$ reguardless.shady Resolution Sought I would like the refund of 53$ back to my card. This could've been taken care of years ago and it is their fault they overlooked it. Not ours.

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Regardless if they have records of not being in our house, I as well as multiple family members (who were also customers of CAS cable and knew about them coming in, my dad even helped with installation) they have been here. Idk where the records "mysteriously" disappeared to, They walked through my house on many occasions record or not and said the splitter that "went bad" was fine. The technical Support agents even were making jokes it was radio shack and they were going to use it on their own TVs or add it to their personal collections. The splitter was still good. We were told we would be charged ONLY if they replaced a bad part. It wasn't bad and I don't care what they say. We have cameras in our house for this reason. Of course they took the splitter (only evidence) and lied out their asses. They never even climbed my pole to check like previous times. We contacted management and she kept changing her story, first she said it was only if they changed a bad part, then she told us it would be 50$ regardless because they rolled a truck out, then finally just to get rid of us she said she does not have the authority to refund. I wouldn't go through this for 50$ if it wasn't true.

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