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Casa De Stella LLC complaints

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2210 Clock Tower Court
Riverbank, CA 95367 | Get Directions

(209) 502-0231

https://www.casadestela.com/

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Total Amount in Dispute:
$128.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Casa De Stella LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Casa De Stella LLC

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9/3/2023

RESPONSE: Complaint was not answered Amount in Dispute: $128.00 Amount Settled: $0.00

Customer Complaint

8/7/2023

I returned pants that were $128 on Tuesday the 1st of August. The money has still not transferred to my bank 4 days later. I called my bank and found out the money was being held from the stores end. I reached out to the store and I got sent to voicemail and they did not respond to my text message. So I drove down there and I was greeted with an aggressive employee claiming "ALEXIS, there is nothing I can do it is out of my hands" trying to get me out of her store. I then explained I have bills to pay and she laughed and glared at me. I asked her to make it a priority. However no one has reached out to me and it's been hours. I have never dealt with such horrible customer service and I have never had a problem getting my money back on a return. Resolution Sought Return my money and send an apology for making me drive down there 3 times for a return and for being so unkind and making me as a customer not feel welcome in a store I've bought things from. Once for the original return, to be told to come back Tuesday, then second to do the return then third to ask why the refund has not happened

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