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Casada Auto Sales complaints

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235 Heritage Drive
Somerset , KY 42501 | Get Directions

(606) 872-0772

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Casada Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Casada Auto Sales

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7/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

6/24/2021

I took my 1995 ford F150 to him 4 years ago it was drivable at that time for a replacement of transmission i bought one that day in which he ordered of the internet for $450. A month went by he called and asked if he could take the original transmission and the one he bought to Sam's transmission in Somerset ky, another month or do goes by he tells me that Sam said he would not rebuild the original transmission nor put the two together . I still do not understand why he did not return the transmission I bought within the 30 day warranty goes by., He tells me is trying to locate one , I got excuse after excuse , even being told by casada that be he bought 2 more none were a match , then years go by ,more and more excuses at the end of last year 3 years later we says the transmission is unfixable, I take measures in my hands I go to the transmission shop the owner had to locate it Casada dropped it off and never returned for it , only bringing the original transmission not 2 like he stated. The transmission was repaired for $700 by transmission shop in which Casada paid I already paid him in full with a car valued at $1200 he put the transmission in said needed a new fuel pump after a few heated discussions about why the truck does not run , the clutch stuck to the floor board he informed me that when they were bleeding the brakes the cable broke the next day the cable would be there he stayed he'd put the truck outside the fence, that he did not running,. 4 years Resolution Sought Refund me the money , pay for the truck to be fixed by a respectful mechanic

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