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Case & Associates Properties, Inc. complaints

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4200 East Skelly Drive, Suite 800
Tulsa, OK 74135 | Get Directions

(918) 610-9369

https://www.caseusa.com/

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Total Amount in Dispute:
$100,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Case & Associates Properties, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Case & Associates Properties, Inc.

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5/13/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100,000.00 Amount Settled: $0.00

Customer Complaint

4/18/2024

I have been living here for a year and almost every week they shut down the water, right know they told me they fixed by 5 pm and its not I need to have water to EAT to go to the restroom this is causing me a lot of stress. and I am going to find a lawyer, they dont listen and I think this is not right. Resolution Sought GET FIXED THE WATER PROBLEM WITHOUT TELLING LIES, I CANT MOVE RIGHT KNOW.

Company Response

5/1/2024

We are currently in the process of installing shut off valves to each individual building. This project will eliminate having to shut off the entire water supply for the property when working on plumbing repairs. Throughout the entire process we have been diligent with communicating with all residents. We had previously sent an email on April 3, 2024, informing all residents that the shut off valve project would begin. Additionally, the email stated that an email with additional details would follow soon after. Later, on April 5, an email was sent to all residents detailing the project would begin on April 9, 2024, and would continue through the beginning of May 2024. The email also stated that the water supply would be suspended every Tuesday and Thursday between the hours of 9 am to 5 pm for the duration of the project and that there could be unforeseen circumstances that would cause a delay in restoring water by 5 pm but our staff would work around the clock to restore water as planned. On April 9, 2024, residents received an email that the water service was unable to be restored at 5 pm as planned. However, the service was back up before 7 pm. On April 11, water was again unable to be restored until 10:35 am on April 12. The cause of this delay was due to a considerable size leak that took longer than expected to resolve. Residents were kept up to date via email as to when the water service would be back up or any new developments. Regular reminders have been sent out since then as the project continues to move forward. We anticipate the project to be completed as planned and are certain that this investment will be beneficial for all of our residents.

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