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Caseys General Store complaints

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420 N Broadwell Ave
Grand Island, NE 68803-4647 | Get Directions

(308) 382-9692

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Total Amount in Dispute:
$2.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Caseys General Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Caseys General Store

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11/3/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2.38 Amount Settled: $0.00

Customer Complaint

10/8/2025

I bought a Xtra large fountain sprite at Casey's convenience store at 420 north Broadwell avenue grand island nebraska tried a sip after I was 45 minutes I realized the drink tasted Ike carbonated water I was heading out of town so I could not return until the next day but the employee told me since I bought it yesterday i could not return it ot get a free replacement but inStead the employees aid i could buy another one I walked out because this is piss poor business they are gladly to take my money a failed to deliver what I paid for Resolution Sought Get me what I paid for

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