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Cash America Pawn complaints

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1841 River Oaks Drive
Calumet City, IL 60409 | Get Directions

(708) 832-1626

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cash America Pawn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cash America Pawn

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9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/11/2023

I went in and pawned my jewelry with them and when I retrieved it and took it to another pawn shop. it tested as fake so I took it back to them they also said it tested fake but they took it in and gave me a loan for it my fiancée bought it from them paid almost 1300 dollars for it how could it be fake unless they sold us a fake chain in the first place this is not the first issue I've had with them I've pawned my diamonds with them and when I took them to other pawn shops they were testing half diamonds half moldeniites and they have also lost jewelry of mine where they rectified the problem with giving me another diamond that was similar in value but it didn't place the sentimental value I had for it that was my moms who's deceased I only took it because I didn't know what to do or who to contact about this issue at the time Resolution Sought I want my money back for all of my jewelry they tampered with and changed the stones out of or my jewelry restored to its original value.

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