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Cash Rentals Car Rentals complaints

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1875 Candler Road Unit D
Decatur, GA 30032 | Get Directions

(470) 374-9092

http://www.atlanta-car-cash-re...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cash Rentals Car Rentals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cash Rentals Car Rentals

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7/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

6/13/2023

I rented a car thru this company and he charged me a 300 deposit plus the daily rental of 65 for use 25 for proof of insurance. He told me that he was going to charge me a late fee for having the vehicle after 12 and I asked him how much was it and that his worker told me to pay before 7 and the total amount. He told me to shut up while he's speaking and we went back and forth for his rudeness. I asked him for my deposit back and he refused. And powered off his vehicle. Now I can't work. I think that his paperwork is shady and they never provide you with no proof just in case of an emergency. Resolution Sought I would like my deposit back I don't need the car.

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