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Cash Special Utility District complaints

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172 FM 1564
Greenville, TX 75402 | Get Directions

(903) 883-2695

https://cashwater.org/

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cash Special Utility District closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cash Special Utility District

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10/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

Like 80 of the world struggling to pay bills due to the pandemic. I have been finally approved for rental and utility help. My water got turned off yesterday they charge 120.00 to reconnect services. Which brings my total to 272.76. TxRentRelief told me to call them and let them know I was approved and for how much and have them turn my water back on. Also the government will be mailing a check to them directly but it will take up to 7-10 days. I have children and they made 6.56 million dollars in 2020 and have only 23 employees. They could careless. It doesn't matter is you are struggling, have kids, have a disability. You don't pay be prepared to shell out more money. So I'm approved for 694.96 my bill is 272.76. Which in returns I'm prepaying 422.20 and the GOVERNMENT is paying them directly! Resolution Sought My water turned back on now

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