Find a reputable business?

Complaints and Resolutions

Caspian Auto Motors complaints

Read Complaints File Complaint View Full Report

3902 Richmond Hwy.
Stafford, VA 22554 | Get Directions

(888) 813-2170

http://www.caspianautomotors.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$30,553.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Caspian Auto Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Caspian Auto Motors

Sort by

10/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,752.68 Amount Settled: $0.00

Customer Complaint

9/18/2024

They filed for bankruptcy since this year of February. I wasn't notified at all about what happened or anything because they had the wrong address on file. Resolution Sought Return my funds.

2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

My car has been in a shop, that is associated with them through the auto warranty they give you when you purchase a car from them, in order to fix it they have to contact them and get some info etc… They say they still haven't talked to them, either have I. But they can't text my phone saying I need to pay my car note this month. Resolution Sought Fix my car, this is a bad business wish I didn't even deal with them would love my money back and more too much funny business with them.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile