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Casteel Heating, Cooling, Plumbing & Electrical complaints

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2218 Canton Road
Marietta , GA 30066 | Get Directions

(770) 637-7141

https://www.casteelair.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Casteel Heating, Cooling, Plumbing & Electrical closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Casteel Heating, Cooling, Plumbing & Electrical

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9/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/9/2022

I bought my ac unit (both ac and furnace) from Casteel three years ago. There was no problem,m. They did good work and took care of my unit appropriately. But, the follow up care, this past year has been awful! I schedule my semi annual maintenance a month or more in advance, every time; and they inevitably call to cancel and or reschedule my services. Yes, at first they reduce the charges involved; but after awhile that does not cut it! I schedule service for my unit to ensure that it continues to work properly. When they call over and over to reschedule, it puts my unit at risk. This is not acceptable! If you don't have enough techs to do the jobs you scheduled, hire more or don't schedule them/soo many. Resolution Sought I'd like them to honor their word, when they schedule my appointment, and not call to cancel or reschedule it repeatedly! And, if my unit breaks down due to their negligence in servicing it in a timely manner, based upon its scheduled maintenance service schedule, to take on the cost of any and all repair or replacement thenselves!

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