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Castil Jewelry complaints

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2253 SW Marshfield Court
Port St. Lucie, FL 34953 | Get Directions

http://www.castiljewelry.com

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Total Amount in Dispute:
$147.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Castil Jewelry closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Castil Jewelry

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12/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $147.00 Amount Settled: $0.00

Customer Complaint

12/9/2022

This company ran my card, never shipped my merchandise and gave me a fake ups tracking number. Resolution Sought Give me my money back.

Company Response

12/11/2022

Hello Alex, As explained in our last email sent to you, your order was shipped on Friday, December 9th. Your order was placed on Sunday, December 4th, 5 days before it was shipped. While most orders are shipped between 1-3 days, we manufacture our own pieces and shipping times may sometimes take longer to ensure quality. By now you have received your order as it was delivered the very next day on Saturday, December 10th, confirmed by UPS tracking. It had taken a total of 6 days to receive your order since it was first placed. You claim that we have given you a fake UPS tracking number, and also claim someone you called at UPS had told you so. We do not know how that conclusion was reached, but as a reputable company we would never do such an act. The same “fake” tracking number now shows the order as delivered if put in the official UPS website. I will apologize on behalf of the UPS representative you have spoken too as they clearly were unprofessional.

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