Complaints for Casting Networks, Inc. in Los Angeles, CA

3250 Wilshire Blvd. Suite 1800
Los Angeles, CA 90010 | Get Directions

(323) 462-8200

http://www.lacasting.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with the quality of services received, and difficulty obtaining refunds. One complainant alleges shortly after commencing the service, she stopped receiving e-mail notifications concerning auditions or other employment. Another complainant alleges the company failed to allow cancellation and denied her refund request when she cancelled within 7 days without using the services.

The company responded to one complaint by issuing a refund. The second complaint is pending.

Complaint Closing Statistics

0 complaints against Casting Networks, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Casting Networks, Inc. complaints