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Castle Energy LLC complaints

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200 Cambria Avenue
Pleasantville, NJ 08232 | Get Directions

(609) 365-9619

http://www.castleenergy.com

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Castle Energy LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Castle Energy LLC

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1/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

1/4/2023

I had solar installed on my home in April, 2022. I cannot determine if my home is producing solar. Unfortunately, I am not getting help from the company, Castle Energy LLC on how much solar it's producing. I reached out to the owner, JR Castle, several times via Text. The last time I spoke to JR was in November he assured me that he would come out to help get the issue resolved. I'm still waiting to hear back from him. Every time I speak to the JR, he say he will get the issue resolved. I have paid over $30,000 for this system. I am getting the runaround from the owner. When I go online to see how much solar I am using, I received an error that the system has been off-line since June. I need to get this issue, resolved to ensure that I am producing the solar. Resolution Sought Get my system in working order or remove it from my home.

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