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Castle Honda complaints

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6900 Dempster Street
Morton Grove, IL 60053-2629 | Get Directions

(847) 965-8833

http://www.castlehondacars.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Castle Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Castle Honda

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7/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/17/2021

I have had issues with air conditioning since I bought the car. I now find out that there is a recall. I scheduled to have it checked out and they want to charge 150.00. I said no. They claim it is because the car was in an accident prior so if they find it is that then they need to charge but my insurance fixed any damage. This is truly unfair. I will stop going to them as anytime something needs to be checked or 1 thing fixed, they end up finding $700-$800 worth of fixes. Total scam. Resolution Sought Actually check my car for the recall issue for free as it should be. I can't give 0 starts for the business as in next question so I am saying it here.

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