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Cat Maniacs complaints

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10685B Hazlehurst Drive
Houston, TX 77043 | Get Directions

(801) 895-4520

http://www.cat-maniacs.com

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Total Amount in Dispute:
$37.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cat Maniacs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cat Maniacs

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8/1/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $36.55 Amount Settled: $0.00

Customer Complaint

7/19/2021

I ordered a single mouse from Cat-Maniacs for $9.99 as advertised. I was then charged with three of these mouse. I'm addition, I was also charged for a future shipment. I contacted the owner and he stated I was lying and ordered three. I ordered one bird only. I am asking you to contact cat-Maniacs.com and research this matter. The website owner has posted warnings and threats about this order. I desperately need your help in clearing this matter up. I have disputed all but the original mouse with my credit card company. Cat- Maniacs has sent me onlynthreats if I dispute these charges on my credit card. I would greatly appreciate your help in this matter. Resolution Sought To prove that this company is bogus and out to take consumers funds. They should not be allowed to advertise on FB period. The woods mouse should be changed to remote control mice.

Company Response

7/20/2021

First, this is not our address and has nothing to do with our company. Second, we don't even sell mice or bird toys. If we have posted a response to any customer (which we are not sure because we can't identify the transaction) we must have explained the chargeback process in which we simply have to provide evidence to the bank once the dispute is made official. So it is just the way the chargeback process works.

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