Find a reputable business?

Complaints and Resolutions

Catawba County ABC complaints

Read Complaints File Complaint View Full Report

312 1st Avenue SW
Hickory, NC 28602 | Get Directions

(828) 358-4597

http://www.catawbaabc.org

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$28.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Catawba County ABC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Catawba County ABC

Sort by

4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $27.95 Amount Settled: $0.00

Customer Complaint

3/11/2024

I was disrespected when I noticed an increased in a purchase that I have normally paid $24.95 for That was a receipt charging me $27.95 totaling $29.91. The time of exchange because of their cameras is at 1:30 p.m. I returned inside of the store when I noticed the priced when I returned and explained my situation They told me that they wouldn't honor the previous price of $24.95 I respect it the situation and said that you should honor the previous price because I was not aware of any changes in the price until you made it on your own. They looked at me and was strong in their commitment to refuse my concern They made me feel very uncomfortable in their behavior of discrimination towards me concerning the fact that I am black and they are two white women and one white man but nevertheless I accept the store and discuss because of the unprofessional racist behavior of three white people towards me. Resolution Sought I would like my previous purchase of $24.95 to be respected and return of the $3 that they refuse to give me back.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile