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Cathedral Animal Hospital complaints

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8904 North Ivanhoe Street
Portland, OR 97203 | Get Directions

(503) 285-4908

http://www.northpdxvets.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Cathedral Animal Hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Cathedral Animal Hospital

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5/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/16/2024

When I made the appointment I had two specific issues, I wanted to address about my dog, when I got there they took his temperature gave him a rabies shot and charged me $300, they didn't address any of the issues that I want to dealt with and they didn't even turn in the certificate for the rabies vaccination, so now I have to do all that and then when I called him about the radius they said will you bring the dog back in and we'll check them again for another 300 dollars. Resolution Sought I want them to see my dog again and address the issues that I have problems with for free.

Company Response

5/14/2024

The DVM spoke with this client regarding the issues the client had during the office visit and exam they had on 2/29/2024. The patient's eyes and the eyes looked normal upon the Physical Exam - redness can be from mild allergic sensitivity. -would not recommend giving him Benadryl unless it worsens - o gives benedryl occasionally for runny nose The DVM also spoke with the client regarding anxiety issues and made the following recommendations: Anxiety: Disc training P more - utilizing fruit + treats. -work on communication. Discussed patient being bored at home. Recommended playing games with patient,snuffle mats, working for his food --Using low-calorie foods to engage with Patient. The client's invoice total was $130.00 not $300.00. We addressed the concerns the client had at the appointment and we will not see them again for free.

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