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Cauler Containers complaints

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245 Oak Bottom Rd
Quarryville, PA 17566-9106 | Get Directions

(717) 806-0991

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Cauler Containers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Cauler Containers

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6/22/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/27/2021

I called Cauler's business 3 times, no answer. I sent them a direct message on Facebook. I have video of the damage done to my property in April. I witnessed their driver speeding on Wheaton Road. Before turning left onto Kreps Road he did not come to a complete stop at the stop sign. The vehicle went into my front yard leaving massive tire marks, damaging my lawn. He had to put the vehicle in reverse and then sped down Kreps Road. This happened April 12th at 11:50am The gentleman on the back of the truck did wave, I waved back. We (my husband, and I) have noticed tire marks in the same area for a few weeks and now know why. 8 days had passed and no update from Cauler. When I contacted them again, they said the owner spoke to the driver and asked what I wanted them to do about the situation. I found their lack of empathy to be extremely unprofessional. As a previous manager, had they apologized, or even given me an update I would've let this situation go. I asked to be compensated for the damages. This was their response. "From the video it looked like very minimal damage to the actual yard. I did speak to the owner again about this. If you would like to send documents feel free to send them to customerservice@caulercontainers.com. Have great evening!" The tires on their vehicle are large. Their shouldn't have been any damage done to my property. I am not aloud to damage their property. If I did I would have to pay for the damages. Resolution Sought I would like to be compensated for the damages to my property and I would like their business to fined. I would also like them to have to go through a required customer service training course.

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