Find a reputable business?

Complaints and Resolutions

CAVA complaints

Read Complaints File Complaint View Full Report

952 Lake Murray Blvd Suite Z
Irmo, SC 29063 | Get Directions

(803) 769-3357

http://www.cava.com/locations/...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$26.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against CAVA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against CAVA

Sort by

1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $25.52 Amount Settled: $0.00

Customer Complaint

12/20/2023

This is a complaint about the business as a whole and how they do not give you the points like they should. The manager at cava is irmo is actually really nice and that woman is a HARD worker. However, this is a corporate issue. I've reached out to corporate via email. It's just a back and forth. It's ridiculous really. They say the points were given. They were not. I know for a fact bc I called the Irmo cava and talked with Melanie and came in for a bowl and I had over 800 points at that time. They do not want to acknowledge that. Ms. Melanie from the Irmo branch told me I had over 800 points then I went and spent 25.52 and no points were added to the acct. It's just wrong how they treat their customers (corporate office mainly) and its such a hassle to even deal with this business. I originally called the Irmo branch and was complaining due to the inconsistencies of the portions given by different employees and charging 4.00 for a half a spoonful of roasted vegetables. Ms. Melanie and I worked it out and that's when she told me I had over 800 points. The very next visit I spent 25.52 and nothing was added to the points. You get 10 points per dollar you spend supposedly. Well things don't add up bc I'm still at a little over 800 points. Again here we go with inconsistencies with this business. I don't think it's right to treat your customers like that. I did request a upper management to contact me. That has not happened. Resolution Sought Give me the points. Make it easier to deal with cava as a whole. Contact your customers! Talk to your customers!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile